At Lovistra, every piece is made with love and care. We want you to feel completely confident when shopping with us.
We accept returns and exchanges within 14 days of delivery.
Items must be unused, unworn, and in their original packaging.
Custom message cards or personalized items are non-refundable unless they arrive damaged or defective.
If your order arrives damaged, defective, or not as described, please contact us at info@lovistra.com within 7 days of delivery with photos.
We’ll replace the item at no extra cost, or issue a full refund.
Personalized message cards
Final sale or clearance items
Gift cards
Once your return is received and inspected, we’ll notify you of the approval.
Approved refunds will be processed back to your original payment method within 5–7 business days.
To initiate a return, email us at info@lovistra.com with:
Order number
Reason for return
Photos (if damaged or incorrect item)
We’ll provide return instructions. Please note that customers are responsible for return shipping costs unless the item is defective or incorrect.
✨ Our Promise: We stand by the quality of our jewelry and message cards. If something doesn’t feel right, we’ll do our best to make it right.
